- Hold regular, uninterrupted meetings with employees (i.e. We should never multitask during these meetings…employees like clients/customer deserve our full, undivided attention!)
- Enforce (or ignore!) rules fairly and consistently across the board
- Treat employees in the same manner you expect them to treat clients/customers & in the same ways you like to be treated
- Give ongoing feedback regarding work performance rather than a hurried, unclear annual review
- Reprimand employees in private!
- Praise employees for work well done publicly and frequently!
- Have all employees sign a confidentiality form acknowledging their understanding of and agreement to hold all client/customer names and other confidential company/firm information in the strictest confidence
- Keep in tune with how you treat your staff employees by asking yourself often: “Would I want to work for someone like myself? And, if not, why not?”
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