• Hold regular, uninterrupted meetings with employees (i.e. We should never multitask during these meetings…employees like clients/customer deserve our full, undivided attention!)
  • Enforce (or ignore!) rules fairly and consistently across the board
  • Treat employees in the same manner you expect them to treat clients/customers & in the same ways you like to be treated
  • Give ongoing feedback regarding work performance rather than a hurried, unclear annual review
  • Reprimand employees in private!
  • Praise employees for work well done publicly and frequently!
  • Have all employees sign a confidentiality form acknowledging their understanding of and agreement to hold all client/customer names and other confidential company/firm information in the strictest confidence
  • Keep in tune with how you treat your staff employees by asking yourself often: “Would I want to work for someone like myself? And, if not, why not?”

About the author 

Nancy Byerly Jones

Nancy Byerly Jones and her husband reside on their mountainside ranch (“Little Hee Haw Farm”) with an energetic “family” of horses, donkeys (large and miniature), dogs and cats. Their favorite pastime is sharing the joy and fun of their animals and ranch life with their family, friends and clients.

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